Returns & Exchanges
At Vixen Brand, we want you to feel confident in every piece you wear; if your selection isn't the perfect fit, we offer a seamless 30-day return policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Package Your Items
Place the items in their original packaging, ensuring all protective liners and tags are intact, and securely seal the parcel with the new label.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing