Frequently Asked Questions
Everything you need to know about your Vixen Brand experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are final sale.
How do I find my correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our styles are designed for a tailored fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your garments ethically produced?
Yes, Vixen Brand is committed to sustainable fashion. We partner with fair-trade certified factories and use eco-friendly packaging for all shipments.